If you have detailed inquires related to ePermitting or permit business processes, please feel free to email [email protected] and please include a phone number so we can reply either by email or phone.
If you have any technical issues, please email [email protected] and please include a phone number so we can reply either by email or phone.
You can also call Permit Services Unit at 301-206-4003.
Who can/should use ePermitting?
ePermitting is available to plumbers, gasfitters, sewer and drain cleaners, developers, engineers, owners, County agency staff and citizens.
Why do I have to register for ePermitting?
In order to obtain permits, licenses, plan review/approvals and/or inspections for your home and/or business needs in Prince George’s and Montgomery counties in Maryland, you must register for WSSC ePermitting. Effective November 21, 2016, paper applications will no longer be accepted.
What services are available via ePermitting?
Registered users can apply for a permit; schedule or cancel an inspection; access information pertaining to permits and plan review applications; view invoices; and pay for fees due.
Note: Only WSSC Registered Principal Master Plumbers and/or Gasfitters and their designated proxy(s) can apply for Plumbing and/or Fuel Gas permits, and schedule or cancel inspections.
How do I register for an ePermitting Account?
You log-on to the ePermitting website, click on Register, fill out the required fields, and click submit. Then, your application will be reviewed and approved by a WSSC Administrator and you will receive an email notification that your user account has been created.
When should you register?
When you:
- Apply for a permit
- Register for or renew a WSSC Master, Journeyman, Apprentice, or Sewer/Drain cleaner license
- Submit a new ePlan review request,
- Make a payment for fees pertaining to a permit, license, or ePlan review.
Please note: This does not apply to watershed use or fishing permits at this time.
WSSC recommends that you create an ePermitting user account only if you have specific permit or permit-related business to conduct that is supported by the WSSC ePermitting system.
Does it cost anything to register?
No, registering for an ePermitting account is free.
Do ePermitting accounts expire and/or need to be renewed?
No, once you’ve registered for an ePermitting account, your account exists forever. As a registered user, you can manage your account.
Do we register using one company account or register individually?
You have the option to register as a company OR individually:
- One company log-in that all employees share with one email address and one password; or
- Individual log-ins for each employee with separate email addresses and separate passwords.
NOTE: If you choose to register individually, each employee will need to be linked to each permit/plan review application to see case information under their individual ePermitting accounts.
What information can the public access?
Individuals who are not registered with ePermitting, can search for the status and other information regarding permits and plan review applications as well as view today’s inspections.
Can I schedule an inspection for a plumbing and/or gas fitting permit?
Yes. Your ePermitting account must be linked with the permit and you must be a WSSC Registered Principal Master Plumbers and/or Gasfitters or a designated proxy(s). See the Tutorials and User Guide for instructions.
Can I view pending fees?
Yes, all invoices due will be available through your ePermitting account Homepage.
Can I pay fees?
Yes, you can pay fees using one of the following methods: Credit Card, Debit Card, Automated Clearing House (a.k.a. ACH) and ATM card.
Can I schedule an inspection on-line using my computer, mobile device, or smart phone?
Yes, a licensee or their proxy can schedule inspections online by accessing their permit from their ePermitting Homepage. See WSSC’s ePermitting for more details. Currently, your customers (homeowners) cannot schedule on-line, but we do have good news for them, see more below.
Are the times for scheduling inspections changing?
Yes, registered plumbers and gasfitters, their proxies, and homeowners can schedule inspections 24/7. The cut-off will be 4am.
Are Short Form Permit (SFP) inspection requests required to be phoned in to an Inspection Support Agent?
No, SFPs can be scheduled online by the licensee (or their Proxy). They may also be scheduled on the Automated Phone System (IVR – Interactive Voice Recognition) by the licensee, their Proxy, or their Customer (homeowner). Again – 24/7.
What can I do with my pre-purchased (paper) Short Form Permits?
They can be used/scheduled up until they expire (4 months from purchase). They must be phoned-in to an Inspection Support Agent (301-206-4004) from 8am – 3pm. Please be prepared to provide a real GIS based address that is at or near the job address. Use any commercial electronic mapping system like Google Maps, MapQuest, or equivalent.
Do I use the new ePermitting system for my existing Long Form Permits?
Yes, all data/history has been transferred into the new system. Any inspection request can be made online in the new system or on the automated system (As of November 21, 2016, IVR will communicate with the new permit system).
How can I access inspection history?
All inspection history will be available in the new system by accessing the referenced permit via your CAP Home Page.
I heard that I will be emailed inspection results in real time as the inspectors perform my inspection, is this true?
Yes, inspectors will enter inspection results as they complete each inspection. Then the licensee, their proxies, and anyone attached to the permit will receive an auto-email indicating the permit number and pass/fail results. Failures will be accompanied by written descriptions of items in need of correction.
I do not see (or hear) “gas” as an inspection type, what is going on?
Your observation is correct; however, this is not a system oversight. WSSC has used this opportunity to correct a long-standing issue. Gas inspections are wholly or part of a “close-in” inspection. Therefore, please select ‘Close-in’ for gas piping and pressure test. If gas is ready and plumbing (if applicable) is not, our inspector will issue a Partial Close-in (including the yellow gas tag). However, we strongly encourage that both gas and plumbing rough-ins be completed prior to scheduling for a Close-in inspection. For gas-only projects, the inspection will result in a complete Close-in. Note: any (to be) concealed venting must also be installed to gain a complete Close-in inspection.